Best Insurance Agents 2022: Charlotte Potts

Charlotte Potts State Farm

From her 10 years as an insurance agent and her relationships as a mentor to her roles as wife and mom (and dog mom), Charlotte Potts loves it all. The Hazen native is guided by her faith and the joy she finds in working toward being the best version of herself.

What makes your customer service outstanding?

My team and I strive to make each customer feel like they are family. We personalize each interaction and tailor policies to meet each person’s needs. Customer service is the most important facet in my agency.

What’s a typical day look like?

There is no typical day in insurance! There are customer and team meetings, lots of phone calls, property inspections, educational events and also family commitments, including extracurricular events with our high school junior. The days fly by!

What type of coverage do consumers often forget to purchase?

Life insurance. Most people think their biggest asset is whatever costs the most. In reality, it is their ability to financially provide for their family. Passing away prematurely can impact the standard of living and trajectory of their family’s lives.

Is it better to have a high insurance premium and low deductible or vice versa?

That depends on what works best for you and your family. Let’s schedule an appointment so we can go over the pros and cons of each and see what best suits your needs.

How often should coverage be reviewed?

Yearly, at minimum, and at every life event or change.

What’s the difference between insurance for replacement costs versus actual value?

Replacement cost is how much you will need to build your home from the ground up. Market value is how much someone will pay for your home as it stands. Sometimes it costs much more to build than to buy.

When should companies consider coverage for employment practices or cyber liability?

In today’s environment all businesses should consider both if they have employees and/or an online presence or store client data.


Neighborhood West Little Rock, Roland, North Little Rock
Hometown Hazen
Last good read “How to Train Your Brain For Success” by Roger Seip
Favorite thing to do in Little Rock Enjoy the outdoors or dinner with friends
Go-to lunch spot Firehouse Subs
Two things you like to do outside the office Entertain and travel
Paper or digital calendar Digital
Last vacation Ireland

17200 Chenal Pkwy., Ste. 290
Little Rock | 501.821.1441
LinkedIn | Facebook

707 Main St.
North Little Rock | 501.791.1100

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