Certified insurance counselor (CIC) and Little Rock native Charlie Hadfield couldn’t imagine living anywhere else. His grandfather started the Hadfield Agency after his return from WWII in 1946, his father followed suit and joined in 1980 and now the company marks its 73rd anniversary this year. Hadfield’s competitive nature — in being his best both as an agent and at home to his wife Paige and daughters Ava, 12, and Lila, 9 — inspires his goal to push the agency to its 100-year mark.
What lines of insurance do you write?
All business insurance as well as personal insurance, affluent personal insurance and life.
Is it better to have a high insurance premium and low deductible or vice versa?
The insurance company always wins. That said, always take the highest deductible you can afford within your budget. The policy is in place to cover catastrophic claims, not small maintenance claims; turning in small claims will end up costing you much more in the long run. With the insurance industry changing daily, this allows you to be more flexible with your portfolio if it is loss-free.
What makes your customer service outstanding?
What makes my service unique is accessibility to me. I’m always available to my clients. I offer you one agent for your personal and business insurance needs, not multiple agents. My team is fantastic and very supportive. We do any and everything in our power to make things easy on our clients.
What type of coverage do consumers often forget to purchase?
I typically see people making the wrong choice about their insurance due to a lack of education and understanding of the industry as a whole. It is about protecting what is most important to you.
Another common misconception I run across is people seem to think insurance is a one size fits all product or its all the same. Like any product or service there are differences from every company to company. Each contract is written differently, which is why there are differences in cost from one company to another. Insurance is like anything. You get what you pay for. Just because you can name your price online doesn’t mean the protection is the right fit for you.
Neighborhood: Chenal Ridge
Hometown: Little Rock
Favorite thing to do in Little Rock: Daddy-daughter dates
Go-to lunch spot: Taziki’s
Two things you like to do outside the office: Lake and family time
Paper or digital calendar: Digital
Suit or business casual: Business casual
Last vacation: 30A in Florida
11601 Pleasant Ridge Rd., Ste. 101
Little Rock | 501.224.3300