Pat Frizzell was born in Helena and raised in DeWitt. He met his now wife, Katy, at a sorority/fraternity function when they were freshmen at the University of Arkansas. She was a Tri Delta, and he was a Kappa Sigma. They got married seven years ago in his wife’s hometown of Hot Springs and now have a 2-year-old son, Reid, who is the light of their lives.
Pat says, “My family and my competitiveness drives me to work my best. My family means the world to me, and I am one of the more competitive people you will meet.”
What makes your customer service outstanding?
We believe in small town customer service where our customers feel comfortable coming into our office. We want our customers to know that we care about them as individuals and that they are more than just a client to us.
How many years have you been in the insurance industry?
To date, nine years. I started with State Farm® in 2008 as a claim representative in Columbia, Mo., and in 2010, I moved back to Fayetteville to work for an agent that was just opening his own agency. Two years later I got the opportunity to open my own agency here in Little Rock. In August 2013, we opened the doors to my agency, and it has been an absolutely remarkable experience.
What type of coverage do consumers often forget to purchase?
Life insurance. Far too often people solely rely on their coverage through work when it comes to life insurance. We encourage all clients to purchase through work, but highly recommend you also have a policy that you own outside of work. We have found that the coverage through work is typically not enough for families to sustain their way of life in the event a household income earner were to pass. Also, most people will always have a need for life insurance even after they retire.
Most people don’t plan to work until they die. Today is the youngest and healthiest you will ever be. It’s best to lock in that rate before retirement or before you become ineligible.
Is it better to have a high insurance premium and low deductible or vice versa?
That is subjective to each individual. We try to have discussions with our clients about what is best for them and tailor the policy to their individual needs. If someone feels they can handle a high deductible and not have to worry about a financial burden, then we might encourage them to take that higher deductible option. However, if you don’t have that safety money sitting in reserve, then we encourage those to budget for the higher premium.
How often should coverage be reviewed?
As life changes, so does your insurance needs. I believe that everyone should sit down and review their coverage at least every two years. It is important to us to make sure that we are protecting what is important to you.
What’s the difference between insurance for replacement costs versus actual value?
With replacement cost, your insurance policy is going to pay 100% of whatever it is going to cost to replace your damaged property at today’s cost. Whereas actual cash value is going to take into account the depreciated value and subtract that from the total cost.
What are the most important factors to consider when choosing a life insurance company?
I recommend checking out AM Best ratings and looking into the financial stability of that company before making a purchase.
What’s a typical day look like?
My day starts with a brief meeting with my team. We talk about the previous day and discuss any appointments that we have coming in later that day. The rest of my day is filled with coaching my team, reviewing coverage with clients, and attending various community events that I am involved in.
Last good read: The Slight Edge by Jeff Olson
Favorite thing to do in Little Rock: Enjoy the great food that this town has to offer
Go-to lunch spot: Maddie’s
Two things you like to do outside the office: Hunt and play golf
Paper or digital calendar: Digital
Suit or business casual: Both but prefer a suit
Last vacation: Baltic Sea cruise
1723 N University Ave. | Little Rock | 501.664.2886