Chad Millard is the kind of insurance agent who likes getting out and talking to people. Getting to know Shelter’s clients, he says, is the key to helping them understand the complex world of insurance.

Born and raised in Carlisle, Millard is a graduate of Westminster College in Fulton, Missouri, where he received a B.A. in economics. He and his wife, G.G., have twin 8-year-olds, Austin and Madison, and a 5-year-old son, Cooper. A 20-year insurance veteran who specializes in home and auto coverage at Shelter Insurance®, Millard says his mentor is G.G. “She is absolutely amazing at multitasking when it comes to running her business and managing a household with three young children.”

What type of coverage do customers forget?
Inland marine policies on jewelry, fine arts, silver, etc. These items may need to be individually scheduled in order to help ensure proper coverage since they will have monetary limits on a homeowner’s policy.

Is it better to have a high insurance premium and low deductible or vice versa?
My philosophy is to carry high limits. You can offset any increase in premium by carrying a higher deductible. It is extremely important to not be underinsured. Also, if you have a large amount of assets, your limits need to be high as well.

How often should coverage be reviewed?
At least every two years or when a major change in your life occurs, such as getting a raise or adding a child to the family. This is why it is important to establish a good relationship with an agent.

Is there anything else you think our readers should know?
Don’t text and drive. If something is that important, pull over. If not, then enjoy the view and put your phone away.

What makes your customer service outstanding?
We strive to really get to know each individual customer on a personal basis. We feel that prepares us to give financial advice according to each individual’s needs

Who needs flood or earthquake insurance?
Just because someone doesn’t live in a high-risk flood zone does not mean flood insurance is not available. A flash flood can still get to someone by lots of water overflow.

How can insurance cover inheritance tax for my children?
A properly funded life insurance policy can take care of that. The most important thing is to identify the coverage amount needed first.

What’s the difference between insurance for replacement costs versus actual value?
Actual cash value refers to personal property after depreciation. In other words, fair market value in the amount you could sell an item for. Replacement cost is the amount required to replace that item brand new in today’s dollars.

What are the most important factors to consider when choosing a life insurance company?
Finding an agent that you trust.

What does a typical day look like?
I will start the morning off with a brief meeting with my staff to discuss what went on yesterday, and what the plans are for today. Then we are off to do sales calls and lots of service work.

Mini Quiz

Neighborhood: Robinwood
Favorite app: Google play
Favorite food: Ribeye prepared in my backyard
Go-to lunch spot: Terrace on the Green
Two things you like to do outside the office: Spending time with my kids and watching St. Louis Cardinals games
Favorite show to binge watch: House of Cards
Favorite genre of music: Country
Dream vacation: On the beach with my family

2121 Watt St., Suite A | Little Rock | 501.225.4599

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