500-D Pleasant Valley Drive, Suite 101
Little Rock | 72227
The insurance business was in Charlie Hadfield's genes. He has 15 years experience, but with a 68-year-old family business, Charlie has been around insurance his entire life. The Little Rock native is a Little Rock Central High School and University of Arkansas graduate. He's married to his wife, Paige. The couple has two daughters, Ava and Lila. It's his family that drives Charlie, but it doesn't hurt that he's internally motivated, competitive and a perfectionist. Pleasing people is what he loves to do.
What lines of insurance do you write? Business, auto, home and life.
What does a typical day look like for you? One of the interesting things about my job is there is no such thing as a typical day. I like to start my day by working out before work. Then, as the agency vice president and operations manager, I must be able to jump from one issue to another quickly, whether it be consulting a client, meeting with an insurance company or broker, to handling HR, employee training, technology issues, to sales and cash flow management. I can plan what I want to happen any individual day, however, I have to settle with what needs to be done and what I can get done.
What makes your customer service outstanding? Accessibility to me is what makes my customer service unique, along with the fact I don't work for insurance companies – I work for my clients. I also offer the knowledge or a certified insurance counselor and business owner at your disposal. I am a leader in the insurance community. I have very strong relationships with insurance company partners and brokers that provide the best products and services to meet each of my customers' individualized needs or risks.
■ Favorite genre of music? I listen to the top playlists on Spotify and top 100 on iTunes. I enjoy all genres of music.
■ Last book read? I mostly read trade info and other business-related publications.
■ An app you can't live without? Instagram and Spotify
■ If you all of a sudden found yourself with an entire day off and nothing scheduled, how would you spend it? We would sleep in, Paige and I would workout and then do some type of outdoor, family activity.