The Matson Agency
2024 Arkansas Valley Drive, Suite 804
Little Rock / 663.5161
Tracy Matson of The Matson Agency works hard to get better at his job every day. That adds up to a lot of learning for the Little Rock native, who specializes in health insurance and has been in the business for 25 years. “I believe that in this industry, one develops skills and abilities and constantly learns a lot,” he said. “This is very important for me and motivates me in my work.” A graduate of Arkansas State University, he has a daughter, Emily, who is 12 and attends Pulaski Academy.
Who is your mentor? Irwin M. Fletcher
What’s a typical day like? There are no typical days. Each day presents new challenges.
How many years have you been in business? Twenty-five years
What type of coverage do consumers often forget to purchase? Dental
Is it better to have a high insurance premium and low deductible or vice versa? It all depends on the individual client. I try to assist people in making these decisions and getting them in the plan that best fits their need.
How often should coverage be reviewed? At least once a year
What makes your customer service outstanding? We have had most of our clients for years. They are almost all friends, and we treat them as we would want to be treated. They see a lot of us and we enjoy getting out and meeting with them.
What are the most important factors to consider when choosing an insurance company? Check a company’s ratings. Look into complaints against the company. When it’s all said and done, the right company for you is the one that provides you with good recommendations and prices, has great customer service, and is financially sound.
Neighborhood: Pebble Beach Estates
Favorite app: Major League Baseball
Favorite food: Steak
Favorite lunch spot: Doe’s
Favorite show to binge watch: “House of Cards”
Two things you like to do outside the office: Play in horse racing handicapping tournaments and travel to Chicago to see my beloved Chicago Cubs
Favorite genre of music: Classic Rock
Dream vacation: This October in Chicago watching the Chicago Cubs play in the World Series